Horrible expierance

Hi I did contact Vodacom and told them that rmcs said I have a personal contract not dealing with rmcs directly I'm linked with Vodacom and Vodacom says on they system I'm still under rmcs and I told plzzzzz phone and tell rmcs was told they are hard from phoning them and the only solution was suggested that I go personally to Vodacom on Monday printout and email it to rmcs that's madness cos it's like 5 days it's taking to do a sim swop I think Edgar's to should withdraw from rmcs cos they agent can't take care of Thier clients like how they do