RLWA appalling service

<p><br />"RLWA RL Wood & Aluminium was founded in 2003 and started as a timber manufacturing business that supp**** and installed all solid wooden products.</p> <p>Through focusing continuously on our core value's, we strive to <br />* Use only the best quality materials in the ****struction of our products<br />* Employ only the highest s****ed tradesmen on our floor<br />* Be consistent in all that we do<br />* Build valuable relationships based on mutual trust and dependability"</p> <p>http://www.rlwa.co.za/about-us/</p> <p>My complaint relates to the poor service from RLWA. My initial interaction was with Gustav at a home improvement expo in 2016 - I was assured the best build quality and professional service. Gustav also mentioned that because of these factors their prices were higher than the competition.</p> <p>Impressed by these promises (despite having multiple cheaper quotations) I obtained a quotation on 29 September 2016 and subsequently paid a 50% deposit. Full payment was demanded on 5 December 2016, which was promptly paid.</p> <p>Fast forward to 19 June 2017 (I will be moving in 3 days!):<br />Window frames have been installed but certain windows do not have glass (all other finishes are 95% complete including wooden floor laminates and cupboards which are particularly prone to water damage)<br />I paid a premium for double glazed windows but these will not be installed in time<br />The skylight was incorrectly manufactured - despite explicit architectural drawings. Currently being made on site - glass has yet to be installed.<br />Multiple requests were made to maintain the existing aluminium windows and doors - Gustav now informs me that he will not be able to do this, 3 days before I move in.</p> <p>"Use only the best quality materials in the ****struction of our products"</p> <p>These don't seem to be available as I've been informed that it is difficult to source my special order glass.<br />Despite my order being placed more than 6 months ago and full payment made, this is the excuse I was given.</p> <p>"Be consistent in all that we do"</p> <p>RLWA has been consistent in making excuses for deadlines not being met.<br />My teams are not available to do the installation, glass is not available, etc.<br />Despite my order being placed more than 6 months ago and full payment made, this is the excuse I was given.<br />This illustrates poor planning from RLWA</p> <p>"Employ only the highest s****ed tradesmen on our floor"</p> <p>One window frame has been incorrectly manufactured - my builder had to compensate for this flaw by adjusting the wall in order to avoid further delays.</p> <p>"Build valuable relationships based on mutual trust and dependability"</p> <p>This is my favourite core value!<br />Despite multiple phone calls and emails regarding timelines etc. my installation remains incomplete.<br />I spoke to Gustav repeatedly, then escalated the matter to a senior member of staff (Jacques) - I'm still awaiting feedback from him<br />I depended on RLWA to complete the installation on time. <br />I now find myself forced to move into my new house with three children under the age of 3 in the middle of winter with no windows.<br />The only valuable aspect of this relationship is that I've learned never to use RLWA again.</p> <p> </p> <p>I strongly recommend that you look elsewhere when considering RLWA for any of your home improvement or building projects.</p> <p> </p>