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I called Foschini on the 12 April 2020to get my balance as i have paid R8000.00 via EFT on the 12 April 2020, i was told that payment is not reflecting as yet but my balance is R7533.94 however my account is handed over to Darly attorneys, the consultant at Foschini gave me the attorneys number. I called the attorney and get a very rude consultant who told me my account balance is R8525.50 i ask why they are not sending me my statement or account balance, the lady said they don't snd customer balance or statement. And for me to get account balance i have to call again as she can't see it she only see balance of R8525.50. I told the consultant that i have paid R8000.00 to Foschini already i will make additional payment of R 525.50 so that they can close my account. I paid R600 on the 14 April 2020, send Darly attorneys proof of payment and Foschini for R8000 and R600 and request a paid up letter.

On the 16 April 2020 i received an email threatening me that i haven't paid my account and they will start legal process. I must enter payment arrangements and pay via debit order. I was very frustrated and confused as i have psid them R8600.00 already and sent proof of payment to yheir email address and WhatsApp number without any responso.

Today i checked my Foschini online account i see that my account is cleared with they allocated R7533.94 and send credit memo to the attorneys for the remaining amount.

I sent so many emails to Darly attorneys to get my paid up letter without any success.