Based on recent customer reviews, RL Daly Attorneys draws consistent criticism from consumers dealing with debt collection on behalf of retailers and banks including FNB, Capitec, Truworths, TFG and Woolworths. The most common complaints involve payments and settlements not being allocated or traced, lengthy delays in issuing paid-up letters, and summonses issued despite active payment arrangements. Customers report unanswered emails, WhatsApp proof of payment ignored, and repeated requests for documents already supplied. Several describe agents as dismissive, while unauthorised debit orders and disputed call charges add further frustration.
Replied to 53% of negative reviews
Reply time on negative reviews: 25h 36m
TrustIndex
2.2
Ranking
#22
in Business & Legal Services
Reply Time
25h 36m
NPS Score
-82
Recommended: Unlikely
Replied to 53% of negative reviews
Reply time on negative reviews: 25h 36m
Nov '25 - Oct '26
Frequently Asked Questions About RL Daly Attorneys
What do customers say about RL Daly Attorneys?
Based on recent customer reviews, RL Daly Attorneys draws consistent criticism from consumers dealing with debt collection on behalf of retailers and banks including FNB, Capitec, Truworths, TFG and Woolworths. The most common complaints involve payments and settlements not being allocated or traced, lengthy delays in issuing paid-up letters, and summonses issued despite active payment arrangements. Customers report unanswered emails, WhatsApp proof of payment ignored, and repeated requests for documents already supplied. Several describe agents as dismissive, while unauthorised debit orders and disputed call charges add further frustration.
Is RL Daly Attorneys trustworthy?
RL Daly Attorneys has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 53% of negative reviews, typically within 25 hours 36 min. Hellopeter has tracked RL Daly Attorneys across 132 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Horrible service
I got a call the 5th August 2026 to pay a settlement. I paid the settlement directly to the initial lender on the 6th August 2026. Long story short My funds can't be traced by Woolworths nor by Daly. Pathetic service back and forth No communication Nothing.
1 reviews | Active since Aug 2026
Horrible service
I got a call the 5th August 2026 to pay a settlement. I paid the settlement directly to the initial lender on the 6th August 2026. Long story short My funds can't be traced by Woolworths nor by Daly. Pathetic service back and forth No communication Nothing.
1 reviews | Active since Jun 2010
FNB do better-Not DALY please
I will never understand FNB for making me work through this company. They are not as competent as they claim on their website, which boast 21 years of experience. Or maybe, I'm part of the selected few who will receive sub-par treatment. There has been about two times when I make payments, large sums of money and they simply do not move! They don't acknowledge payment, they don't update the account nor inform FNB. Recently, due to system delays, a debit order payment of mine which had gone off as usual, didn't reflect. They wasted no time compiling and filing a summons! Imagine. Not even a warning, reminder or one of those messages, "stating they would like to rerun the payment of the account. Mind you, it wasn not even the end of the month. A SUMMONS! Then they have this payment link which they use, of which I regret making my payment through it because the money I work so hard for is currently somewhere in the air, and they are as nonchalant as they come! It has been more than 14 days. They are taking time to respond to emails and are busy asking me to resend documents I already have shared. They even asked for my contact DETAILS? Say what? Shouldn't they already have these since we have a payment arrangement? Arg, FNB do better.
1 reviews | Active since Jun 2010
FNB do better-Not DALY please
I will never understand FNB for making me work through this company. They are not as competent as they claim on their website, which boast 21 years of experience. Or maybe, I'm part of the selected few who will receive sub-par treatment. There has been about two times when I make payments, large sums of money and they simply do not move! They don't acknowledge payment, they don't update the account nor inform FNB. Recently, due to system delays, a debit order payment of mine which had gone off as usual, didn't reflect. They wasted no time compiling and filing a summons! Imagine. Not even a warning, reminder or one of those messages, "stating they would like to rerun the payment of the account. Mind you, it wasn not even the end of the month. A SUMMONS! Then they have this payment link which they use, of which I regret making my payment through it because the money I work so hard for is currently somewhere in the air, and they are as nonchalant as they come! It has been more than 14 days. They are taking time to respond to emails and are busy asking me to resend documents I already have shared. They even asked for my contact DETAILS? Say what? Shouldn't they already have these since we have a payment arrangement? Arg, FNB do better.
1 reviews | Active since May 2026
Pathetic customer service
I would just like to say you guys are so pathetic in terms on allocating payments my 2nd of May 2026 payment is still not reflecting on your Portal, is the finance department on sleep mode or what because at the end of the day you guys are quick to call us as if we are the once's that have defaulted in yet you guys can't even allocate payments, i want this matter resolved URGENTLY, this is the second time i am writing to you guys, i have sent a proof of payment on whatsapp and ***
1 reviews | Active since May 2026
Pathetic customer service
I would just like to say you guys are so pathetic in terms on allocating payments my 2nd of May 2026 payment is still not reflecting on your Portal, is the finance department on sleep mode or what because at the end of the day you guys are quick to call us as if we are the once's that have defaulted in yet you guys can't even allocate payments, i want this matter resolved URGENTLY, this is the second time i am writing to you guys, i have sent a proof of payment on whatsapp and ***
1 reviews | Active since May 2026
Bad customer service
I am writing to express my dissatisfaction and disappointment with Daly Credit, you guys do not know how to treat customers fairly and your staff is very *********** because nobody for your organisation allocated my payment for the 2nd of June 2025 for 300 rand and most recently I made payment on the 2nd of May 2026 I see that payment hasn't even been allocated and from last year I spoke about this and the agent gave me a email to send my proof of payment to *** but up until now there was still not resolution and then yesterday I get a call from some Mbali and she has given me another email *** to send my proof of payment but up still no resolution and I have been sending messages to your WhatsApp line and sent proof of payment to the WhatsApp line but nothing has happened, you guys really need the skillset to handle customer complaints promptly and efficiently
1 reviews | Active since May 2026
Bad customer service
I am writing to express my dissatisfaction and disappointment with Daly Credit, you guys do not know how to treat customers fairly and your staff is very *********** because nobody for your organisation allocated my payment for the 2nd of June 2025 for 300 rand and most recently I made payment on the 2nd of May 2026 I see that payment hasn't even been allocated and from last year I spoke about this and the agent gave me a email to send my proof of payment to *** but up until now there was still not resolution and then yesterday I get a call from some Mbali and she has given me another email *** to send my proof of payment but up still no resolution and I have been sending messages to your WhatsApp line and sent proof of payment to the WhatsApp line but nothing has happened, you guys really need the skillset to handle customer complaints promptly and efficiently
1 reviews | Active since Mar 2026
I have an issue with...
I have an issue with Daly credit corporation of giving paid up letter on my tfg account
1 reviews | Active since Mar 2026
I have an issue with...
I have an issue with Daly credit corporation of giving paid up letter on my tfg account
1 reviews | Active since Jan 2025
Very unprofessional
RL Daly Attorneys is the most unprofessional law firm I have ever dealt with. They don’t communicate, they miss deadlines, and they clearly don’t care about their clients. My time was completely wasted and my matter was handled with zero urgency or respect. I would never recommend RL Daly Attorneys to anyone.
1 reviews | Active since Jan 2025
Very unprofessional
RL Daly Attorneys is the most unprofessional law firm I have ever dealt with. They don’t communicate, they miss deadlines, and they clearly don’t care about their clients. My time was completely wasted and my matter was handled with zero urgency or respect. I would never recommend RL Daly Attorneys to anyone.
1 reviews | Active since May 2025
Matter still not resolve
Matter not resolved after sending the bank statement can someone help me to escalate
1 reviews | Active since May 2025
Matter still not resolve
Matter not resolved after sending the bank statement can someone help me to escalate