Rude and lack of service

Account with Woolworths has been handed over. You are not even willing to listen to what we have to say, that we made the payment and Woolworths needs to check their accounts even when we sent the bank statements to them already. You just want money instead of trying to be a human and talk to a person in a decent manner, listening and trying to resolve the issue. The money was paid via EFT in 2013 already. <br> Go check the statements on your sideor your customers side with my card number as the reference. This is ridiculous. Why can't you just be decent and well mannered and helpful. If I missed something then please provide the statements where you received payment and when not, don't just tell me over the phone, I want proof.