Poor services

First of all when you phone it take them 1min to say hello after the call was picked up and the noise level at the back is so back that you can hardly hear what the person says and when you ask them to reduce the noise level the phone call gets ended.

A payment arrangement was made and the option was not to use the debit check. A email was received and the payment option make direct payment was choose. The payment was made the 18 July and the agreement was that the payment will be made the 21st. Up to today emails and sms'e was received indicated that the agreement is in default. Now they want to tell me because the payment is only allocated on the 25th. So how can this happen if the withdrawal from there side happened immediately on the 18th and the transaction on my bank statement shows the 19th. Dont come and lecture me how it works I know. Get your house in order please.