PAID UP LETTER

I write this as a very angry and dissatisfied customer. It has come to my attention that I still owe Bruma Finance after an agreement was made on three discounted instalments. Firstly, this breaks all rules of Law, secondly this matter is capable of even giving one a heart attack. In April I spoke to a consultant at RL Daly's and made arrangements to pay three discounted instalments on my Bruma Finance account, from APRIL, MAY until JUNE. The JUNE deduction was never taken. A few days when I went into my account I noticed there wasn't any deduction and decided to call and notify them, as no sms was sent to me regarding a missed payment. The explanations I get are pathetic, let alone any concrete information regarding this CHEATING system they have. Every time they promise to call me back but because I need this sorted I put it upon myself to made numerous calls - the less said about those calls the better (no words to describe how un-professional and nonsensical it was). I NEED A WAY FORWARD TO RESOLVE THIS AMICABLY AND WILL BE EXPECTING THIS TO COME FROM THE \brilliant minds"that will put this into place or I will have to take this up with Credit Ombudsman should I not get any jo"""