not acceptable answers

Im clifton lakay id *** and hav been hander over to rlday as per their client Standard bank with regargds to outstanding fees on my cheque account.i started payin a monthly instalment of R500 and were able to increase it to R550 as to what i could afford.i contacted rlday in order to settle the amount outstanding during january and after they received feedback from their client std bank,i was informed that i may settle the account and i paid R11000. Now i want to buy a car and need a paid up letter from either standard bank or rldaly but rldaly refers me to standard bank nd standard bank refers me to rldaly and i really need that letter in order make progress with the i want.i would like assitance in order to get the required paid up letter from rlday please.