No Paid Up Letter fro Account Settled in November 2013

<p>I had a ABSA Credt Card which was settled in November 2013, never received a paid up letter and am now being hounded by attorney number three following last year July 2015 after I was assured that things would be resolved. </p> <p> </p> <p>Sent an e-mail to the ********** address with no response on 12 August 2016! </p> <p> </p>