Incorrect feedback

I contacted the Attorneys yesterday regarding my Edgars account that was handed-over. I made a payment arrangement for the 10th monthly of R200 however I made the payment instore on the 9th as I was uncertain that the funds would reflect on the same day.<br> I further requested for a payment arangement confirmation letter as I have someone willing to assist me with the payment provided I can supply this letter. After I made the payment and sent proof of payment, I then requested for this letter- I got an email as confirmation of arrangement but this was addressed to MISS JABULANI MKANSI which I am obviously not. I am not quite sure how this occured as mny email address contains my full name and surname and the arrangement date was made the 9th although I stated the 10th. I then emailed back Narisha asking her to correct this but she did not reply, I then called this morning and spoke to Penny who after sounding hesistant said this might be done tomorrow. Now the question I have is, does it really take two days to modify incorrect information that was provided due to negligence or not paying proper attention when dealing with the client. I doubt!!!