EM
Eulenda M
1 reviews | Active since Jan 2025
16 Jan 2025, 22:55
Levies
Please stop over billing me I've been inquiring about arrears which where included in my levies from December, I've never skipped month and I've been told that I have arrears and when I call Rise spoke to Julene who couldn't answer which month I have skipped and I was told my issue was escalated but with no feedback I'm getting emails and sms telling me that my account was handed over and I need to settle the arrears,, Question remains for which month!!!!!!! PLEASE ASSIST I'M TIRED OF THIS PEOPLE
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Rise Property Solutions (South Africa)'s replyOfficial
17 Jan 2025, 12:03Dear Eulenda,
Thank you for your review.
After reviewing our records, I see that the portfolio manager acknowledged your email and confirmed that she would investigate the matter.
Unfortunately, resolving the issue took longer than expected, and we sincerely apologise for not keeping you updated throughout the process.
Following your follow-up email last night, I understand your query has now been resolved, and you have received full feedback confirming that the matter has been closed.
Thank you for bringing this to our attention, and we appreciate your patience.
Kind Regards,
Rise Property Solutions
Thank you for your review.
After reviewing our records, I see that the portfolio manager acknowledged your email and confirmed that she would investigate the matter.
Unfortunately, resolving the issue took longer than expected, and we sincerely apologise for not keeping you updated throughout the process.
Following your follow-up email last night, I understand your query has now been resolved, and you have received full feedback confirming that the matter has been closed.
Thank you for bringing this to our attention, and we appreciate your patience.
Kind Regards,
Rise Property Solutions
Rise Property Solutions (South Africa)'s reply17 Jan 2025, 12:03
Official
Dear Eulenda,
Thank you for your review.
After reviewing our records, I see that the portfolio manager acknowledged your email and confirmed that she would investigate the matter.
Unfortunately, resolving the issue took longer than expected, and we sincerely apologise for not keeping you updated throughout the process.
Following your follow-up email last night, I understand your query has now been resolved, and you have received full feedback confirming that the matter has been closed.
Thank you for bringing this to our attention, and we appreciate your patience.
Kind Regards,
Rise Property Solutions
Thank you for your review.
After reviewing our records, I see that the portfolio manager acknowledged your email and confirmed that she would investigate the matter.
Unfortunately, resolving the issue took longer than expected, and we sincerely apologise for not keeping you updated throughout the process.
Following your follow-up email last night, I understand your query has now been resolved, and you have received full feedback confirming that the matter has been closed.
Thank you for bringing this to our attention, and we appreciate your patience.
Kind Regards,
Rise Property Solutions