1 reviews | Active since Oct 2024
Bad Experience with Rise
We have not renewed our contract with Rise Property as they were deemed an unsuitable partner in year one of the 3 year contract and it never got better in the next two years. Suffice it to say if I had to, I would not recommend this management agent to even my worst enemy. It was a real nightmare dealing with them. 1. I never felt like Rise respected us as a client...very condescending 2. So often Rise will quote the Act when its in their favour but never when its against them. 3. Management Agents will always know the law more than BOT members and this was largely abused by Rise. 4. I dont know how many time Rise threatened to sue BOT members... 5. The list goes on My real concern is that the system allows for service providers like Rise to continue operating with impunity...I remember once we reported them to CSOS and the person helping us at CSOS was told to seat down because of a technicality which required time and energy i did not have. The processes of PPRA do not make it easy to hold service providers like Rise to account and unfortunately they will continue to operate with impunity...i know this because the MA we had before Rise was just as bad and continues to operate with no consequences. People like me will come to Hello Peter with the hope of preventing others to fall into the same misfortune as us...that is mainly the purpose of this review.
Thank you for your feedback. We value the opportunity to address the concerns raised in your review.
Following the conclusion of our agreement, we were approached to submit a new management proposal for your scheme. We declined, as we had reservations regarding certain actions taken by the trustees.
- In terms of communication, we always aimed to respond professionally and factually. However, we understand that our responses were sometimes perceived differently. In fact, at times, we verified our responses through external tools to ensure professionalism and always shared the results with you. Unfortunately, we also encountered instances of inappropriate language directed at us, which made communication challenging.
2. Our references to the Act were never intended to favour one party over another, but simply to reflect the legal requirements. The law applies equally to all parties, and we regret any impression that it was being selectively enforced as a result of non-agreement with the legislation.
3. As managing agents, it is our responsibility to be well-versed in the law and apply it appropriately. While this may not always align with the expectations of all parties, it is crucial in ensuring compliance. The intention is not to cause frustration but to provide sound advice based on the legislation.
4. Regarding legal action, we only raised the prospect in situations involving the collection of arrear levies or when necessary to address unfounded allegations. The only other instance related to misinformation being spread on a public forum which we refuted by providing the relevant evidence. These actions were taken with the intention of protecting the best interests of the scheme.
We also had to address a serious breach of the Protection of Personal Information Act (POPIA) following the distribution of personal information in a manner that violated privacy regulations by one of the trustees.
5. The issue raised with CSOS is currently unresolved due to questions around jurisdiction. This is a matter of legal principle rather than a mere technicality.
We acknowledge that your experience was not ideal and believe it could have been improved with a greater focus on the training we offered and clearer communication.
Nonetheless, we sincerely wish you success with your new managing agent.
Kind Regards,
Rise Property Solutions
Thank you for your feedback. We value the opportunity to address the concerns raised in your review.
Following the conclusion of our agreement, we were approached to submit a new management proposal for your scheme. We declined, as we had reservations regarding certain actions taken by the trustees.
- In terms of communication, we always aimed to respond professionally and factually. However, we understand that our responses were sometimes perceived differently. In fact, at times, we verified our responses through external tools to ensure professionalism and always shared the results with you. Unfortunately, we also encountered instances of inappropriate language directed at us, which made communication challenging.
2. Our references to the Act were never intended to favour one party over another, but simply to reflect the legal requirements. The law applies equally to all parties, and we regret any impression that it was being selectively enforced as a result of non-agreement with the legislation.
3. As managing agents, it is our responsibility to be well-versed in the law and apply it appropriately. While this may not always align with the expectations of all parties, it is crucial in ensuring compliance. The intention is not to cause frustration but to provide sound advice based on the legislation.
4. Regarding legal action, we only raised the prospect in situations involving the collection of arrear levies or when necessary to address unfounded allegations. The only other instance related to misinformation being spread on a public forum which we refuted by providing the relevant evidence. These actions were taken with the intention of protecting the best interests of the scheme.
We also had to address a serious breach of the Protection of Personal Information Act (POPIA) following the distribution of personal information in a manner that violated privacy regulations by one of the trustees.
5. The issue raised with CSOS is currently unresolved due to questions around jurisdiction. This is a matter of legal principle rather than a mere technicality.
We acknowledge that your experience was not ideal and believe it could have been improved with a greater focus on the training we offered and clearer communication.
Nonetheless, we sincerely wish you success with your new managing agent.
Kind Regards,
Rise Property Solutions