Poor customer service

I have since ordered a perfume on the 28/09/21 with your online store,I had to do a follow up about a week ago.I paid for my product to date it was not delivered the only communication i got was that they received my payment and that they have a 7 day working period and that my order will change once my product has been shipped.To date the status has not changed.Can I please get my refund i will go buy somewhere they value their customers because clearly you don't take your customers with priority when you call they never answer. Please refund me my hard earned money i will take it somewhere else where its valued