Misled into paying full price for a perfume that appears not authentic

I recently purchased an Issey Miyake perfume from Rio Perfumes at The Plaza, paying a price comparable to what major retailers like Edgars charge. Before purchasing, I asked the sales consultant whether the fragrance was authentic. She assured me it was and even mentioned that they stock perfumes worth up to R8,000, giving me confidence in the purchase.

Unfortunately, when I opened the perfume and used it, the fragrance lasted less than an hour, which was very disappointing and unlike my previous experiences with Issey Miyake fragrances.

I then contacted Issey Miyake directly and was informed that Rio Perfumes is not an authorised reseller of their products. Had I known this beforehand, I would not have paid full retail price.

I feel I was misled into believing I was purchasing a product equivalent to what I would receive from an authorised retailer. At the very least, customers should be informed when a store is not an authorised reseller so they can make an informed purchasing decision.

I hope Rio Perfumes will investigate this matter, explain the source of their products, and provide an appropriate resolution.