Unprepared, unprofessional, and misleading

I had a very disappointing experience with Right Cars. I made arrange to view a specific car after work. The website states they close at 6pm, and I arrived at 5pm, well within business hours. The salesperson struggled to even find the car and then told me he was “getting ready to leave.” When I pointed out that they close at 6, he rep**** that he was leaving anyway and added, “Don’t worry, I’m already f***ed,” swearing in front of me, which was extremely unprofessional.

While waiting for the keys, I asked if there was anything wrong with the car. He insisted there was nothing wrong and that if it was on the floor, it had been thoroughly checked by the workshop. When I got into the car, he suddenly said I should feel the clutch because he thought something was wrong. It was immediately obvious the clutch was not working properly and he was testing if I knew what a problematic clutch felt like. Only then did he admit there was a problem and that we couldn’t even take the car for a test drive.

To make matters worse, the battery was completely flat, so we couldn’t even start the car to hear the engine. He asked me, “Well, are you going to test drive it?” as if expecting me to buy it without first test driving it.

He then bragged about selling seven cars a day as if sales talk would convince me of their service excellence and honesty. Overall, the service was disorganised, unprofessional, and left me with very little trust in the dealership.