Unprofessional!

Worst after sale experience ever. As explained by management, the company does not make much profit on a unit. Making it very competitive in the market, but that explains why the after-market sales are so poor. I have been trying for over a month to get a part for a unit that is registered at Forways Group under warranty, but just nothing. I need to follow up with them, and in every follow-up mail, there is something new to not provide the part. Unprofessional!