Right air adds the personal touch via Adele

A few days ago I received a quote from Adele for a unit with installation which she erroneously send me, forgetting to add VAT to the amount. After a small quarrel she then went out of her way to offer me a competitive price, less than the standard quote and was genuinely apologetic for her mistake. This is a sign of a lady who has taken her company's interest to heart. Thank you Adele for going the extra way.