1 reviews | Active since Nov 2016
Zero rating for Worst Service and Procedures
This is not a one start review. It is a zero star review. Received a call to change my plans on my contracts with Vodacom. Lengthy conversation where I asked more than twice "will this extend my contract term" to which the answer was NO (because it just sounded too good to be true). Couple days later received an SMS to say my contract was upgraded with an end date of 2025. Called them immediately they logged a complaint to draw and listen to the call. Received SMS today to say not in my favour and I know for a fact I asked those questions. Called them back and the consultant who answered refused to help me with any complaint email or contact number. Told me I must go to to a Vodacom store and ask them to get the recording. Would also not forward the recording to me.
Consultant would not transfer me to a Manager and would not help at all.
Absolutely shocking service from Reward Co. They act as a third party on behalf of Vodacom but they change contracts without your consent and then refuse to help when you question it.
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO354242
Regards,
The RewardsCo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO354242
Regards,
The RewardsCo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, a reassessment was logged to have the sale call recording assessed and the query was deemed Valid (in your favour).
Due to this, a upgrade reversal request has been submitted on the Vodacom system.
Reversal Turnaround Time: 72 working hours
Reference Number: SR_***
We will keep you updated on the progress of the reversal.
Kindly note that for the second upgrade that was done, this order was returned to the warehouse and the upgrade application was cancelled.
Have a great weekend ahead.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, a reassessment was logged to have the sale call recording assessed and the query was deemed Valid (in your favour).
Due to this, a upgrade reversal request has been submitted on the Vodacom system.
Reversal Turnaround Time: 72 working hours
Reference Number: SR_***
We will keep you updated on the progress of the reversal.
Kindly note that for the second upgrade that was done, this order was returned to the warehouse and the upgrade application was cancelled.
Have a great weekend ahead.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom upgrade has been reversed and a credit request has been submitted.
The credit will reflect in your next Vodacom invoice.
Credit ***
Your query has been resolved and will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom upgrade has been reversed and a credit request has been submitted.
The credit will reflect in your next Vodacom invoice.
Credit ***
Your query has been resolved and will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Rewardsco Team