SM
Selaelo M
1 reviews | Active since Jul 2019
14 Nov 2022, 10:35
Wrong upgrade
My contract was due for a review and the sales agent misled me, he reduced my 40gb data to 10 gb data and the agreement was I'm upgrading to a better deal which is 169 for 30 gb only to get 10gb, I called to cancel but was advised that I will be liable for the cancelation fee. I'm not willing to pay I requested for a recording so that I can take the matter further. The guy that assisted me with the query was patient and willing to get to the bottom of the issue
Helpful (0)
Replies (2)0
Replies (2)
Rewardsco.com's replyOfficial
14 Nov 2022, 10:37Hi Selaelo,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
An internal investigation has been logged to have the sale call recording assessed. Once we receive an update, we will be in touch with you.
Case No: RCO300680
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
An internal investigation has been logged to have the sale call recording assessed. Once we receive an update, we will be in touch with you.
Case No: RCO300680
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Nov 2022, 10:37
Official
Hi Selaelo,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
An internal investigation has been logged to have the sale call recording assessed. Once we receive an update, we will be in touch with you.
Case No: RCO300680
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
An internal investigation has been logged to have the sale call recording assessed. Once we receive an update, we will be in touch with you.
Case No: RCO300680
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
06 Dec 2022, 10:48Good Day Selaelo,
Trust you are well.
Please note that your MTN dispute was deemed Valid (in your favor), due to this a cancellation was submitted.
The MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN dispute was deemed Valid (in your favor), due to this a cancellation was submitted.
The MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Dec 2022, 10:48
Official
Good Day Selaelo,
Trust you are well.
Please note that your MTN dispute was deemed Valid (in your favor), due to this a cancellation was submitted.
The MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN dispute was deemed Valid (in your favor), due to this a cancellation was submitted.
The MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Rewardsco Team