BU
Bert U
1 reviews | Active since Dec 2011
22 Jul 2021, 12:33
Wrong Handset Delivered
I did the online upgrade for my wife and myself. Got the application conformation numbers for both contracts. On delivery only one handset arrived (although it was confirmed that both will come together) And because only the contract holder can accept the parcels I cleared my dairy for that afternoon. With the delivery of the my handset, I noticed it was the wrong handset (not the one according to my application confirmation number) now to get it rectified can take up to 28 working days (7-14 working days) for the collation of the wrong handset and then again 7-14 days for the delivery of the correct handset!
Will not recommend online upgrades, unless MTN decides not to outsource the online upgrade services.
Helpful (0)
Replies (9)0
Replies (9)
Rewardsco.com's replyOfficial
22 Jul 2021, 12:40Hi Bert,
Thank you for taking the time to write to us about your query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Jul 2021, 12:40
Official
Hi Bert,
Thank you for taking the time to write to us about your query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
22 Jul 2021, 16:16Hi Bert,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Jul 2021, 16:16
Official
Hi Bert,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Rewardsco Team
BU
Bert U's updateReviewer Update
26 Jul 2021, 09:12UPDATE : Rewardsco arranged with DSV to collect the wrongly delivered parcel, collection was confirmed for Friday 23 July 2021. Parcel is still not collected!!
BU
Bert U's update26 Jul 2021, 09:12
Reviewer Update
UPDATE : Rewardsco arranged with DSV to collect the wrongly delivered parcel, collection was confirmed for Friday 23 July 2021. Parcel is still not collected!!
Rewardsco.com's replyOfficial
26 Jul 2021, 09:14Good day,
Trust you are well.
Please note that a follow up on collection was sent to the courier team regarding your collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
Please note that a follow up on collection was sent to the courier team regarding your collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply26 Jul 2021, 09:14
Official
Good day,
Trust you are well.
Please note that a follow up on collection was sent to the courier team regarding your collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
Please note that a follow up on collection was sent to the courier team regarding your collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
BU
Bert U's updateReviewer Update
26 Jul 2021, 15:43Ruben was supposed to phone me back... NEVER HAPPENED.
PS. When going through the company reviews, honestly I think 90% of the reviews are **** (computer generated reviews).
PS. When going through the company reviews, honestly I think 90% of the reviews are **** (computer generated reviews).
BU
Bert U's update26 Jul 2021, 15:43
Reviewer Update
Ruben was supposed to phone me back... NEVER HAPPENED.
PS. When going through the company reviews, honestly I think 90% of the reviews are **** (computer generated reviews).
PS. When going through the company reviews, honestly I think 90% of the reviews are **** (computer generated reviews).
Rewardsco.com's replyOfficial
26 Jul 2021, 15:48Good day,
Please note that one of our Customer Care consultants will be in contact with you shortly.
Regards,
The Rewardsco Team
Please note that one of our Customer Care consultants will be in contact with you shortly.
Regards,
The Rewardsco Team
Rewardsco.com's reply26 Jul 2021, 15:48
Official
Good day,
Please note that one of our Customer Care consultants will be in contact with you shortly.
Regards,
The Rewardsco Team
Please note that one of our Customer Care consultants will be in contact with you shortly.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
26 Jul 2021, 16:58Hi Bert,
Trust you are well.
As discussed with Nicole, we have found that collection of the incorrect device has been done.
Please note that we have escalated your query to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Nicole, we have found that collection of the incorrect device has been done.
Please note that we have escalated your query to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
Rewardsco.com's reply26 Jul 2021, 16:58
Official
Hi Bert,
Trust you are well.
As discussed with Nicole, we have found that collection of the incorrect device has been done.
Please note that we have escalated your query to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Nicole, we have found that collection of the incorrect device has been done.
Please note that we have escalated your query to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
BU
Bert U's updateReviewer Update
02 Aug 2021, 09:31Well collection was done, but correct handset is still outstanding.
BU
Bert U's update02 Aug 2021, 09:31
Reviewer Update
Well collection was done, but correct handset is still outstanding.
Rewardsco.com's replyOfficial
02 Aug 2021, 10:24Hi Bert,
As discussed with our consultant, please note that we are awaiting the return reference number from the MTN warehouse.
Our team is working around the clock to ensure your query is resolved.
You will be kept updated on the progress of this.
Regards,
The Rewardsco Team
As discussed with our consultant, please note that we are awaiting the return reference number from the MTN warehouse.
Our team is working around the clock to ensure your query is resolved.
You will be kept updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Aug 2021, 10:24
Official
Hi Bert,
As discussed with our consultant, please note that we are awaiting the return reference number from the MTN warehouse.
Our team is working around the clock to ensure your query is resolved.
You will be kept updated on the progress of this.
Regards,
The Rewardsco Team
As discussed with our consultant, please note that we are awaiting the return reference number from the MTN warehouse.
Our team is working around the clock to ensure your query is resolved.
You will be kept updated on the progress of this.
Regards,
The Rewardsco Team