BU
Bert U
1 reviews | Active since Dec 2011
11 Aug 2021, 11:29
Wrong Handset delivered
Referring to my complaint of 22 July 2021 (Case Number: RCO128114)
I did my online upgrade on 6 July 2021 - Incorrect handset was delivered on 21 July 2021. Handset was returned to the MTN warehouse on 26 July 2021.
Since I have returned the wrong phone, it is an uphill battle to get an update on my upgrade. If/when I phone Mondo (Rewardsco) I get informed that I should contact MTN because the phone was sent back the their warehouse. And then if I phone MTN they tell me to contact Rewardsco because they handle the online upgrades!
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Replies (1)
Rewardsco.com's replyOfficial
11 Aug 2021, 11:45Hi Bert,
Thank you for taking the time to write to us about your contract dispute.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your contract dispute.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Aug 2021, 11:45
Official
Hi Bert,
Thank you for taking the time to write to us about your contract dispute.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your contract dispute.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128114
Regards,
The Rewardsco Team