Worst service by RewardsCO.

On 3 August an agent from RewardsCo phoned my mom (75 yrs) to offer her assistance in upgrading her MTN contract. She accepted the offer as she try to avoid going to shops and the agent suggested a new package and promised her that she will have her new phone delivered to her door within 7 days, 5 Weeks went by and I decided to phone them to find out what is happening. I spoke to Tyron who told me the order was stuck and he will immediately escalate it and she will receive an sms. 3 Days later still no sms and I phoned MTN. They could not assist me as the order was done by RewardsCo and if my mom wanted to upgrade directly with MTN she would have to request a cancellation from RewardsCo. The next day my mom receives an sms stating that she needs to pay R684 to have her order finalized. I phoned on 9 September to cancel the order and spoke to Miya who advised she initiated the cancellation and my mom will receive an sms confirming this. 2 days later still no sms so I phoned again and spoke to a manager Trissa, who informed us that a cancellation can take up to 14 days. My mom's upgrade has been delayed by almost 2 months because of the incompetence of a company used by MTN. I suggest that they re-look their business association with Rewardsco as they are negatively impacting on MTN's reputation. And never accept to do your upgrade or new contract through them!!