Worst company i have ever delt with

⭐ 1 STAR — Serious concerns about Rewardsco's handling of my MTN account

I was contacted by a Rewardsco representative in June 2026 regarding my four MTN contracts.

The representative already had detailed information about my MTN accounts and offered me larger data packages at what I was told would be a lower monthly cost. Because I use far more mobile data than minutes or SMSs, the offer sounded like a good deal.

During the process, the representative also identified what she said was an error on one of my contracts that had caused me to pay more than I should have. I was told this had been resolved and that my monthly payment would be reduced even further.

At no point was I clearly informed that I would later be charged migration or pro-rata fees.

Approximately four months later, in October 2026, I was told that I owed these additional charges. I ended up paying approximately R700 extra to prevent my MTN lines from being disconnected.

The most frustrating part is that despite everything I was promised in June, my monthly premium has not actually been reduced.

I am also deeply concerned about how Rewardsco obtained my personal and MTN account information and what authority it had to access or make changes relating to my MTN contracts.

I did not expect a third-party company to have this level of access to my customer information, and I believe MTN and Rewardsco need to provide a proper explanation of how my information was obtained and used.

I feel that I was misled about the financial consequences of the changes to my contracts, and I feel financially exploited by the situation.

I am requesting:

• A full investigation into the sales call and changes made to my contracts. • An explanation of how Rewardsco obtained and accessed my personal information. • An explanation of why the migration and pro-rata fees were not disclosed. • A refund of the approximately R700 I was forced to pay to keep my services active. • A proper explanation of why the monthly amount I was promised has not materialised.

I am posting this review to warn other consumers to be extremely careful when receiving unsolicited calls regarding their MTN contracts.

Get every promise and every fee in writing before agreeing to anything.

I hope Rewardsco takes this complaint seriously and provides a proper resolution.