WORST CLIENT SERVICE CENTRE EVER

If I had known that MTN outsourced their online applications to this poor excuse of a company I would never have taken an upgrade.

I took an upgrade on 4 October. When I received my statement on the 19th of October, I saw that there was a lump sum added to the statement as a Remaining Device Fee. I phoned MTN who told me that they did not process the upgrade but a third party company deals with their online applications - Rewardsco. I called Rewardsco and requested an investigation as I do not recall agreeing to a R1200 being added to my account. After many calls (by me, never once from them), I was told that the investigation was not found in my favour and that according to the script read to me it clearly stated that the current handset fee would not be forfeit with the upgrade and that the current handset fee would be deducted until the end of the current contract period and only thereafter would the new handset fee apply. I again queried this as in my understanding, this did not mention a lumpsum. A new query was logged for investigation. The second query, again after many calls from me and not Rewardsco, was also found not in my favour. I requested a copy of the recording to listen myself and was told that it is against company policy to sent the recording directly to me and that I have to go into a MTN store and ask a consultant to have the recording sent to their email address, where I can then listen to it in store. This is ridiculous to me but after many more calls requesting clarity on the finding by their "quality" department, I went to the MTN store where a consultant provided 3 different email addresses to Rewardsco and not one of them received the recording! I have now been told that I need to go back to the store and ask them to send a blank email to Rewardsco so that they can confirm the email address given. This has now been going on for almost a month! In the more than a decade that I have been a MTN customer, I have NEVER received such terrible service. I will not be renewing my contract with them