vodacoms incompitent lying 3rd company

Here withthe email i have written to vodacom as I am a vodacom client not rewards co. I have given both rewardsco and vodacom to sort this out by end of business 13/06/2004. and all I got was a SMS to say I need to phone them. i did and the agent said when she has time she will call me. well no one did.

I was contacted by your 3rd party upgrade agents Rewards Co, on the 27th May,2024. After I told her I didn't want to use them as there is always a problem, as they lie to me, she insisted I do it with her. The consultant I spoke to made the following promises.

The details of what was promised are a bit vague, according to my memory, as well as the official numbers, as she was talking very fast and rambled on and on, even when I tried to get clarity, it was still a bit unclear. The only thing she made very clear was that I must be aware that the SIM-only deals do not come with a device. l obviously knew that, but guess she needed to say that over and over again .

We did 3 upgrades that day 1. SIM-only deal on 071.... The airtime would go up, and the package costs would come down. The agent at Vodacom that was so awesome to help me yesterday, confirmed all costs were up. As I said, the amount payable was vague, and I honestly have no idea if she kept this promise.

2. SIM-only deal on 071.... She promised the package cost would come down to about R70, and the data would increase to 2GIG. The 2GIG is reflecting on my package with an R209 amount. I was sent a FREE phone on this one, after I asked her not to, as I need to get a tablet for my son in a few months,and was told not to say no to FREE stuff, and that I could still get the tablet later.

3. 079... DATA contract. I told her this one was recently upgraded. She told me that the package does no longer exist. She had to move it, but that billing amount would be the same.No additional costs, just more data. She insisted on sending a new FREE router on this, again telling me not to say no to FREE stuff.

I remember saying thank you to her for saving me around R300.When I received my statement, to my surprise, my account is up by almost R200 not down by R300 this month.

To my astonishment when I received my account dated 1 June, 2024, I saw that the amount due was not R1882.85 as my previous month and then less the amounts she promised, but R1945.93 The agent at Vodacom I spoke to yesterday, tried to explain that everything went up in April, 2024, but this increas was already reflecting on last moth's statement that was R1882.85. The further increase on my account was confirmed yesterday, to be due to the upgrade. An amount of R 400-R500 more than the amount she offered me.

I am astonished that a trained consultant could resort to blatant lies to a client, or that she made an offer that could not be honored by Vodacom.

What I find really sad, is that I have been a relatively happy and loyal client of Vodacom for 23 years.

I was now further inconvenienced in that I had to spend an hour and a half on the phone with Vodacom to try and sort out this mess. I manage my own company, and am also a part-time student, and find the flagrant waste of my time completely unacceptable.

After contacting the company Rewards Co. they have also launched an investigation on two of the numbers but the one that they now "actioned" will not be investigated. As a result, they are going to come and pick up their FREE router, issued on the 079... number.This is the contract I was told had to be done as the package I was on does not exist anymore, even though the upgrade on that one was done recently. I was also unhappy with this upgrade, as the agent told me that I would get 60GIG. What she did not tell me, was that it is a day/night split, and not anytime.

I want this woman to be held accountable for this. She is pushy and forces people into things without you realizing it. I told her numerous times during the call that I cannot afford to pay more than I currently was. It is against the consumer's right to be pushed into a sale that you cannot afford. If she did this to me, how many others went through the same and just do not complain?

How can Vodacom make use of a sales company that does this type of damage to your image? A company that blatantly lies to your clients, and make offers of upgrades that cannot be honoured by Vodacom. I feel as though I have been **** to and misled.

As you can not supply me with the name of the consultant I spoke to regarding this upgrade , I hereby insist on an audio copy of the conversation I had with this consultant, as is my legal right,

The only solution that Vodacom could offer me was that I return to my previous contract and that the 3rd company is the only one who can cancel the upgrades, and return the ****le that formed part of the new offer by the 3rd party company. a further inconvenience. as I now have to wait 48 hours after they collected the ****le to call them back to reverse everything they have done. I feel that they are working for Vodacom and that Vodacom can sort this issue out as I have no time to do so. I find this all very upsetting and unacceptable.

Please confirm via return e-mail that this matter has been addressed with the management of this company, and also supply me with a copy of the recorded audio requested by me. As I am a Vodacom customer and not a Rewards Co customer,I do not want to deal with them anymore. Please also ensure that no 3rd company ever phones me again, as I will only deal with Vodacom directly in the future. Every year, for the past 5 or so upgrades, it has been one mess after the other.

Regards from a very unhappy client

after speaking to an agent and she read this where I said I don't want to deal with them I am not their client she still put me through to them. i do not ant to deal with them or Tobi as I do not communicate with a ****** robot. this after sending a email to them and being told they not using emails any more I need to talk to a robot.

as of the writing of this reviewe I still have no answer, need to pay for the damages made I lost hours of work time resulting in loosing income, I have to speak to a new agent every time and waste my money to call them. now I also have to sit at home waiting for Ram to come pick up the router resulting in my having to cancel clients.

vodacom needs to stop using 3rd companies infact all cellular providers should stop using these 3rd companies as I am also being harrased by one from cell c would not be surprised if it is the same company, I want this woman to he help accountable and all they doing is reversing evening and making my life hell. they all like the lies even the person who the call so called dropped yesterday because it was right in a rant from me. and they think we as the consumer are stupid .

and I was refused my recording since day one as they want to do their investigation first. witch is bull its a digital recording you can send it to me while.