Vodacom RewardsCo Contract Issues

I am writing to request your urgent intervention regarding ongoing issues I have been experiencing with Vodacom’s RewardsCo Centre. In August 2024, I agreed to a contract for unlimited home WiFi data. However, when I finally received the package months later, I discovered that I had been given only 200GB, which is not what I agreed to.

I contacted RewardsCo in September 2024, and they promised to provide me with 10GB promotional data to compensate. Unfortunately, I never received this data. As of today, 28 November 2025, I am now being told that I must provide another Vodacom number for this promotional data to be loaded—information which was never communicated to me, despite the several times I called, including on Wednesday, 26 September 2025.

I am extremely frustrated by the constant runaround from RewardsCo. They repeatedly promise to get back to me, but they never follow through. I have spoken to Bonani Maxam and Steve Casel, but neither of them fulfilled the commitments they made.

To summarize my concerns: I was misled about the package (unlimited data vs 200GB). I was promised promotional data that I never received. I am being overcharged. I agreed to a subscription of R299 per month, yet I am currently being charged R329.14 for what is supposed to be a 36-month contract. These issues have caused significant inconvenience and distrust. I urgently need your help in getting this matter resolved.

Account Number: I***-5 Quotation Number: ***

Thank you for your attention and assistance.