MP
MARITZA P
1 reviews | Active since Feb 2012
24 Jun 2022, 21:20
Vodacom contract "upgraded" to 36 month contract instead of 24 months
Initially I was very impressed that the consultant assisted me so well with the upgrade of my Vodacom contract. Unfortunately I realized today that I was "upgraded" to a 36 month contract despite me specifically asking the consultant if it was a 24 month contract and him confirming this more than once. I am now forced to spend time, which I don't to try and get this sorted out. It seems Vodacom can't sort it out immediately as the upgrade was done through a third party. By me agreeing to the terms and conditions(in which the consultant again confirmed the period to be 24 months) constitutes a legally binding contract, yet here I am struggling to get my contract sorted.
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
25 Jun 2022, 09:18Good day Maritza D,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO243398
Regards,
The RewardsCo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO243398
Regards,
The RewardsCo Team
Rewardsco.com's reply25 Jun 2022, 09:18
Official
Good day Maritza D,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO243398
Regards,
The RewardsCo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO243398
Regards,
The RewardsCo Team
Rewardsco.com's replyOfficial
25 Jun 2022, 11:37Hi Maritza,
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Have a great weekend.
Regards,
The Rewardsco Team
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Have a great weekend.
Regards,
The Rewardsco Team
Rewardsco.com's reply25 Jun 2022, 11:37
Official
Hi Maritza,
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Have a great weekend.
Regards,
The Rewardsco Team
Trust you are well.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, we will be in contact with you.
Have a great weekend.
Regards,
The Rewardsco Team
MP
MARITZA P's updateReviewer Update
05 Jul 2022, 19:27Good day,
The matter still has not been finalized despite confirmation by REWARDSCO that there is a valid dispute in ny favour after the recordings were assessed.
I urgently need my upgrade to be finalized in accordance with the verbal agreement.
The matter still has not been finalized despite confirmation by REWARDSCO that there is a valid dispute in ny favour after the recordings were assessed.
I urgently need my upgrade to be finalized in accordance with the verbal agreement.
MP
MARITZA P's update05 Jul 2022, 19:27
Reviewer Update
Good day,
The matter still has not been finalized despite confirmation by REWARDSCO that there is a valid dispute in ny favour after the recordings were assessed.
I urgently need my upgrade to be finalized in accordance with the verbal agreement.
The matter still has not been finalized despite confirmation by REWARDSCO that there is a valid dispute in ny favour after the recordings were assessed.
I urgently need my upgrade to be finalized in accordance with the verbal agreement.
Rewardsco.com's replyOfficial
07 Jul 2022, 15:00Hi Maritza,
Trust you are well.
Please note that the incorrect upgrade was reversed and a new upgrade was processed with a term of 24 months.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the incorrect upgrade was reversed and a new upgrade was processed with a term of 24 months.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Jul 2022, 15:00
Official
Hi Maritza,
Trust you are well.
Please note that the incorrect upgrade was reversed and a new upgrade was processed with a term of 24 months.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the incorrect upgrade was reversed and a new upgrade was processed with a term of 24 months.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team