RC
Roelof C
1 reviews | Active since Dec 2021
04 Mar 2022, 10:16
Very unhappy customer
In November 2021 I upgraded through their telemarketing division my Vodacom contract. The device that was delivered was wrong and I was advised to return it and cancel the contract to start the process over. I had to phone the call center numerus times to arrange for the pickup. Only in February 2022 the device was picked up. More than a month later the contract is still not cancelled and the call center, when picking up, has technical difficulties. This only means that I am still paying for a contract for the last 6 months without receiving any value whatsoever. Not even Vodacom can assist as the contract was done through Rewardsco.
Helpful (0)
Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
04 Mar 2022, 10:23Good day Roelof,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO193559
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO193559
Regards,
The Rewardsco Team
Rewardsco.com's reply04 Mar 2022, 10:23
Official
Good day Roelof,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO193559
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO193559
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
09 Mar 2022, 12:40Hi Roelof,
Trust you are well.
Please note that your Vodacom cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply09 Mar 2022, 12:40
Official
Hi Roelof,
Trust you are well.
Please note that your Vodacom cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom cancellation is in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
15 Mar 2022, 15:22Hi Roelof,
Trust you are well.
As discussed with Nicole, please note that as per Vodacom, your device was not returned.
Due to the above, kindly send us the copy of collection or all documents which was provided to you by RAM couriers.
Once received, we will escalate these documents to the Vodacom Pick Up Team to assist further.
We do apologize for the delay.
Regards,
The Rewardsco Team
***
Rewardsco.com's reply15 Mar 2022, 15:22
Official
Hi Roelof,
Trust you are well.
As discussed with Nicole, please note that as per Vodacom, your device was not returned.
Due to the above, kindly send us the copy of collection or all documents which was provided to you by RAM couriers.
Once received, we will escalate these documents to the Vodacom Pick Up Team to assist further.
We do apologize for the delay.
Regards,
The Rewardsco Team
***