NM
Nosipho M
1 reviews | Active since Jul 2021
01 Mar 2023, 08:12
Very poor service
The service I got from Rewardsco on behalf of MTN, they deliver a wrong phone it being 17 days waiting for a person who is collecting the phone they delivered to me I call with no assistant I also send emails with no reply on them now.
Helpful (0)
Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
01 Mar 2023, 08:17Good day Nosipho,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RC***
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RC***
Regards,
The Rewardsco Team
Rewardsco.com's reply01 Mar 2023, 08:17
Official
Good day Nosipho,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RC***
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RC***
Regards,
The Rewardsco Team
NM
Nosipho M's updateReviewer Update
01 Mar 2023, 14:34Good afternoon
Thank you for feedback hopefully I will get feedback soon as possible as I'm tired of waiting.
Regards
Thank you for feedback hopefully I will get feedback soon as possible as I'm tired of waiting.
Regards
NM
Nosipho M's update01 Mar 2023, 14:34
Reviewer Update
Good afternoon
Thank you for feedback hopefully I will get feedback soon as possible as I'm tired of waiting.
Regards
Thank you for feedback hopefully I will get feedback soon as possible as I'm tired of waiting.
Regards
Rewardsco.com's replyOfficial
07 Mar 2023, 11:15Hi Nosipho,
Trust you are well.
We do apologize for the delay regarding the collection request.
Please note that an urgent collection request has been sent to the MTN warehouse team and this has been forwarded to the courier company.
DSV couriers will be in contact with you in order to set an appointment for collection.
Regards,
The Rewardsco Team
Trust you are well.
We do apologize for the delay regarding the collection request.
Please note that an urgent collection request has been sent to the MTN warehouse team and this has been forwarded to the courier company.
DSV couriers will be in contact with you in order to set an appointment for collection.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Mar 2023, 11:15
Official
Hi Nosipho,
Trust you are well.
We do apologize for the delay regarding the collection request.
Please note that an urgent collection request has been sent to the MTN warehouse team and this has been forwarded to the courier company.
DSV couriers will be in contact with you in order to set an appointment for collection.
Regards,
The Rewardsco Team
Trust you are well.
We do apologize for the delay regarding the collection request.
Please note that an urgent collection request has been sent to the MTN warehouse team and this has been forwarded to the courier company.
DSV couriers will be in contact with you in order to set an appointment for collection.
Regards,
The Rewardsco Team
NM
Nosipho M's updateReviewer Update
07 Mar 2023, 17:24When are they going to contacts me as I have not received any call from anyone
NM
Nosipho M's update07 Mar 2023, 17:24
Reviewer Update
When are they going to contacts me as I have not received any call from anyone
Rewardsco.com's replyOfficial
08 Mar 2023, 11:28Hi Nosipho,
DSV has confirmed that the collection has been arranged. Collection Reference Number: M777WR136A***C068 (as per DSV) I do understand where you are coming from, as you requested a cancellation over a month ago, however, I am working on your query and your query will be resolved. Should you require further information regarding collection & cancellation, you may send an email to ***.
Regards,
The Rewardsco Team
DSV has confirmed that the collection has been arranged. Collection Reference Number: M777WR136A***C068 (as per DSV) I do understand where you are coming from, as you requested a cancellation over a month ago, however, I am working on your query and your query will be resolved. Should you require further information regarding collection & cancellation, you may send an email to ***.
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Mar 2023, 11:28
Official
Hi Nosipho,
DSV has confirmed that the collection has been arranged. Collection Reference Number: M777WR136A***C068 (as per DSV) I do understand where you are coming from, as you requested a cancellation over a month ago, however, I am working on your query and your query will be resolved. Should you require further information regarding collection & cancellation, you may send an email to ***.
Regards,
The Rewardsco Team
DSV has confirmed that the collection has been arranged. Collection Reference Number: M777WR136A***C068 (as per DSV) I do understand where you are coming from, as you requested a cancellation over a month ago, however, I am working on your query and your query will be resolved. Should you require further information regarding collection & cancellation, you may send an email to ***.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
27 Mar 2023, 15:18Good Day Nosipho,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply27 Mar 2023, 15:18
Official
Good Day Nosipho,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team