Very dissatisfied and extremely unhelpful.
If i could give this place no stars at all then i would do that. Between yourselves and Vodacom you guys couldn't be anymore unhelpful and useless.
Almost 2 months later and I'm still stuck with a device and a contract that I'm unable to cancel because it's out of its cooling period. 10 different calls later and all i get is my superior is not available.
Now I'm stuck with a contract and a device payment which i have to pay otherwise my credit record gets affected. All this because people can't do their jobs properly.
Helpful (0)
Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
02 Aug 2022, 13:38Hi Monray,
Trust you are well.
As per your telephonic discussion with Nicole, please note that an internal investigation has been logged to have the sale call recording assessed.
We will provide you with an update within today or tomorrow.
We do apologize for the level of service that you received thus far.
Case Number: RCO256609
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that an internal investigation has been logged to have the sale call recording assessed.
We will provide you with an update within today or tomorrow.
We do apologize for the level of service that you received thus far.
Case Number: RCO256609
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Aug 2022, 13:38
Official
Hi Monray,
Trust you are well.
As per your telephonic discussion with Nicole, please note that an internal investigation has been logged to have the sale call recording assessed.
We will provide you with an update within today or tomorrow.
We do apologize for the level of service that you received thus far.
Case Number: RCO256609
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that an internal investigation has been logged to have the sale call recording assessed.
We will provide you with an update within today or tomorrow.
We do apologize for the level of service that you received thus far.
Case Number: RCO256609
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
02 Aug 2022, 15:32Hi Monray,
As discussed with Nicole, due to the investigation being valid, a collection has been logged with RAM couriers.
RAM couriers will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the warehouse, the newline which was processed will be canceled.
We will keep you updated of the progress of your collection.
Have a lovely day further.
Regards,
The Rewardsco Team
As discussed with Nicole, due to the investigation being valid, a collection has been logged with RAM couriers.
RAM couriers will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the warehouse, the newline which was processed will be canceled.
We will keep you updated of the progress of your collection.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Aug 2022, 15:32
Official
Hi Monray,
As discussed with Nicole, due to the investigation being valid, a collection has been logged with RAM couriers.
RAM couriers will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the warehouse, the newline which was processed will be canceled.
We will keep you updated of the progress of your collection.
Have a lovely day further.
Regards,
The Rewardsco Team
As discussed with Nicole, due to the investigation being valid, a collection has been logged with RAM couriers.
RAM couriers will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the warehouse, the newline which was processed will be canceled.
We will keep you updated of the progress of your collection.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
29 Aug 2022, 09:41Hi Monray,
Trust you are well.
Please note that the Vodacom cancellation has been done.
Cancellation Reference: SR ***
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great week ahead.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the Vodacom cancellation has been done.
Cancellation Reference: SR ***
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great week ahead.
Regards,
The Rewardsco Team
Rewardsco.com's reply29 Aug 2022, 09:41
Official
Hi Monray,
Trust you are well.
Please note that the Vodacom cancellation has been done.
Cancellation Reference: SR ***
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great week ahead.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the Vodacom cancellation has been done.
Cancellation Reference: SR ***
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great week ahead.
Regards,
The Rewardsco Team