TG
Thabiso G

1 reviews | Active since Jan 2023

07 Jan 2023, 06:55

Utterly Dissapointed

I received the worst service ever. I bought a phone at the end of November 2022 and finalized every thing as they required me to. I have waiting for my product to be delivered for the four weeks and still nothing. They also say you cannot delegate the task and ask your significant other to collect the order on your behalf so now that I'm going back to work, it's getting more complicated. For the next person who will buy a phone here under Mondo, please be advised to listen to the terms and conditions before accepting anything because you will be the one who suffers at the end when they catch you on clause.

0
Replies (2)
Rewardsco.com
Rewardsco.com's reply09 Jan 2023, 08:01
Official
Good day Thabiso,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO327020

Regards,
 
The Mondo Team
Rewardsco.com
Rewardsco.com's reply13 Jan 2023, 11:56
Official
Hi Thabiso,

Trust you are well.

We have found that you have received your Telkom delivery.

Due to the above, your query will now be closed.

Thank you for allowing us to look into your query.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day.

Regards,

The Rewardsco Team