Upgrade with no consent
This company has renewed my mothers contract from Vodacom without her consent. She was contacted however made them aware that she is not interested and now the contract has been upgraded and no one is able to assist. She has been upgraded to R500 airtime and she doesn’t need that. Please assist urgently
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Replies (2)0
Replies (2)
Rewardsco.com's replyOfficial
02 Mar 2023, 15:48Good day,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358299
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358299
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Mar 2023, 15:48
Official
Good day,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358299
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358299
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
11 Mar 2023, 11:13Hi Milly,
Trust you are well.
Please note that an upgrade reversal has been logged for your mom.
The reversal will reflect at the end of this month.
Reference Number: ***
We do apologize for the inconvenience caused..
For further queries, you may contact our Customer Care Team.
Have a great weekend.
Regards,
The Rewardsco Team
Trust you are well.
Please note that an upgrade reversal has been logged for your mom.
The reversal will reflect at the end of this month.
Reference Number: ***
We do apologize for the inconvenience caused..
For further queries, you may contact our Customer Care Team.
Have a great weekend.
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Mar 2023, 11:13
Official
Hi Milly,
Trust you are well.
Please note that an upgrade reversal has been logged for your mom.
The reversal will reflect at the end of this month.
Reference Number: ***
We do apologize for the inconvenience caused..
For further queries, you may contact our Customer Care Team.
Have a great weekend.
Regards,
The Rewardsco Team
Trust you are well.
Please note that an upgrade reversal has been logged for your mom.
The reversal will reflect at the end of this month.
Reference Number: ***
We do apologize for the inconvenience caused..
For further queries, you may contact our Customer Care Team.
Have a great weekend.
Regards,
The Rewardsco Team