MW
Morne W
1 reviews | Active since Feb 2017
28 Feb 2023, 09:00
Upgrade done after stating no upgrade wanted.
Told the consultant I DON'T want to upgrade my contracts as they are on a month to-month now and we will make a decision later this year. A few days later I get 2 notifications that 2 of my devices are now upgraded and the contract is 2 years. Now I have to struggle to get it canceled from Vodacom because of this BS. Honestly useless service.
Helpful (0)
Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
28 Feb 2023, 09:18Good day,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185299
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185299
Regards,
The Rewardsco Team
Rewardsco.com's reply28 Feb 2023, 09:18
Official
Good day,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185299
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO185299
Regards,
The Rewardsco Team
MW
Morne W's updateReviewer Update
01 Mar 2023, 07:24Still nobody has called and now a third device has been upgraded as well even after stating I don't want an upgrade.
MW
Morne W's update01 Mar 2023, 07:24
Reviewer Update
Still nobody has called and now a third device has been upgraded as well even after stating I don't want an upgrade.
Rewardsco.com's replyOfficial
29 Mar 2023, 09:01Hi Morne,
Trust you are well.
Please note that the upgrades that were processed by Rewardsco were reversed last year in March.
Cancellation Reference Numbers: *** and ***
Should you require further assistance regarding cancellation of the contracts, you may contact the Vodacom cancellations department on ***.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the upgrades that were processed by Rewardsco were reversed last year in March.
Cancellation Reference Numbers: *** and ***
Should you require further assistance regarding cancellation of the contracts, you may contact the Vodacom cancellations department on ***.
Regards,
The Rewardsco Team
Rewardsco.com's reply29 Mar 2023, 09:01
Official
Hi Morne,
Trust you are well.
Please note that the upgrades that were processed by Rewardsco were reversed last year in March.
Cancellation Reference Numbers: *** and ***
Should you require further assistance regarding cancellation of the contracts, you may contact the Vodacom cancellations department on ***.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the upgrades that were processed by Rewardsco were reversed last year in March.
Cancellation Reference Numbers: *** and ***
Should you require further assistance regarding cancellation of the contracts, you may contact the Vodacom cancellations department on ***.
Regards,
The Rewardsco Team