SCG
Simphiwe C-ra Gqobhoka
1 reviews | Active since Apr 2018
23 Feb 2023, 14:41
************* sales agents and after service
These have been giving me a run around taking me for fool, promising me a call each and every day that never comes My complaint comes a contract they opened on my name that is the wrong price and data package, Ive asking them to fix for the last 3 months Ref RCO338441
Helpful (0)
Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
23 Feb 2023, 14:42Good day Simphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO338441
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO338441
Regards,
The Rewardsco Team
Rewardsco.com's reply23 Feb 2023, 14:42
Official
Good day Simphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO338441
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO338441
Regards,
The Rewardsco Team
SCG
Simphiwe C-ra Gqobhoka's updateReviewer Update
24 Feb 2023, 11:16Im still waiting for you to come back to me
SCG
Simphiwe C-ra Gqobhoka's update24 Feb 2023, 11:16
Reviewer Update
Im still waiting for you to come back to me
Rewardsco.com's replyOfficial
24 Feb 2023, 13:25Hi Simphiwe,
Trust you are well.
As per our records, the relevant department has contacted you and resolved your query.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
As per our records, the relevant department has contacted you and resolved your query.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply24 Feb 2023, 13:25
Official
Hi Simphiwe,
Trust you are well.
As per our records, the relevant department has contacted you and resolved your query.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
As per our records, the relevant department has contacted you and resolved your query.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
14 Mar 2023, 08:29 Hi Simphiwe,
Thank you for reaching out to us.
Please note that a credit request was submitted last month.
Kindly note that a proof of payment has been requested from our finance department.
Once we receive the document, we will send you an email.
Regards,
The Rewardsco Team
Thank you for reaching out to us.
Please note that a credit request was submitted last month.
Kindly note that a proof of payment has been requested from our finance department.
Once we receive the document, we will send you an email.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Mar 2023, 08:29
Official
Hi Simphiwe,
Thank you for reaching out to us.
Please note that a credit request was submitted last month.
Kindly note that a proof of payment has been requested from our finance department.
Once we receive the document, we will send you an email.
Regards,
The Rewardsco Team
Thank you for reaching out to us.
Please note that a credit request was submitted last month.
Kindly note that a proof of payment has been requested from our finance department.
Once we receive the document, we will send you an email.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
17 Mar 2023, 14:45Hi Simphiwe,
Trust you are well.
Please note that our retentions team had processed a migration for your number and your new subscription is R119 per month.
A credit for 3 months subscription was also processed and this credit amounts to R627.
The above credit was processed in February.
Regards,
The Rewardsco Team
Trust you are well.
Please note that our retentions team had processed a migration for your number and your new subscription is R119 per month.
A credit for 3 months subscription was also processed and this credit amounts to R627.
The above credit was processed in February.
Regards,
The Rewardsco Team
Rewardsco.com's reply17 Mar 2023, 14:45
Official
Hi Simphiwe,
Trust you are well.
Please note that our retentions team had processed a migration for your number and your new subscription is R119 per month.
A credit for 3 months subscription was also processed and this credit amounts to R627.
The above credit was processed in February.
Regards,
The Rewardsco Team
Trust you are well.
Please note that our retentions team had processed a migration for your number and your new subscription is R119 per month.
A credit for 3 months subscription was also processed and this credit amounts to R627.
The above credit was processed in February.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
19 Apr 2023, 15:12 Hi Simphiwe,
Trust you are well.
Please note that our retentions department did process the migration correctly, where your subscription would be R119 per month. However, MTN has an annual monthly subscription price increase that took effect from 1st April 2023.
You may contact MTN on *** for further assistance regarding your bill, as we have limited access to your billing profile with MTN.
Price Increase Link: https://www.mtn.co.za/home/terms-and-conditions/content/2023-monthly-subscription-price-increase?s=
Regards,
The Rewardsco Team
Trust you are well.
Please note that our retentions department did process the migration correctly, where your subscription would be R119 per month. However, MTN has an annual monthly subscription price increase that took effect from 1st April 2023.
You may contact MTN on *** for further assistance regarding your bill, as we have limited access to your billing profile with MTN.
Price Increase Link: https://www.mtn.co.za/home/terms-and-conditions/content/2023-monthly-subscription-price-increase?s=
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Apr 2023, 15:12
Official
Hi Simphiwe,
Trust you are well.
Please note that our retentions department did process the migration correctly, where your subscription would be R119 per month. However, MTN has an annual monthly subscription price increase that took effect from 1st April 2023.
You may contact MTN on *** for further assistance regarding your bill, as we have limited access to your billing profile with MTN.
Price Increase Link: https://www.mtn.co.za/home/terms-and-conditions/content/2023-monthly-subscription-price-increase?s=
Regards,
The Rewardsco Team
Trust you are well.
Please note that our retentions department did process the migration correctly, where your subscription would be R119 per month. However, MTN has an annual monthly subscription price increase that took effect from 1st April 2023.
You may contact MTN on *** for further assistance regarding your bill, as we have limited access to your billing profile with MTN.
Price Increase Link: https://www.mtn.co.za/home/terms-and-conditions/content/2023-monthly-subscription-price-increase?s=
Regards,
The Rewardsco Team