Unhappy with the process

Spoke to a beautiful soul Yasmin and Truecaller verified the call as a verified business MTN soIwas very happy with the offer and proceeded but then an arrogant gentleman phoned again abou the same offer the more I tell him this was all really accepted the more he bacane arrogant and dropped the phone. It here that I realized something is wrong as he stated nothing was activated on his side so I called our local MTN shop and sai they can do nothing. So i went there asked a gentleman to assist me but at this point I was frustrated as he said I must call the nuber back, as if i haven't tried this a 100 times. Now he stated I must call MTN and my response was but I am stanfing in an MTN shop. I dailed 135 and told my story to the Lady and said the consultant in the shop must assist me and my repky was he said he can't. Eventually he spoje to the Lady from MTN CARE on the phone and logged in to his system to give me the email address that I must send the mail to for the Migration that happened because I will not receive a new phone when I upgrade and this was not discussed. So i aske the MTN consultant that stood in the shop infornt of his computer to please give me the reference number for the migration and he said its not needed only my ID so then i insisted on the number again because its there on the system. Now I asked for his email just to show I am trying to stop the migration in 12 hours as stated, he said why do you want to email me we do not have emails. Ohhh my I am standing in a cell phone shop thats all about technology and he doesn't have an email address.... So he gave me the MTN booklet with the MTN CUSTOMER CARE NR emaild everyone I ciuld and added the numbers that I was contacted from with the time and migration order nr. So the mail for Yasmin failed but received a response from MTN CUSTOMER SERVICE just await thrir feedback. But not happy at the moment because I do not like to give bad reviews.