1 reviews | Active since Jan 2024
Unhappy MTN customer
I was contacted in November by what I thought was MTN offering me an free extra data 40 GB package at no cost. I checked with Denise Lochan that my current contract would not be changed in any way and was assured that this was so. When I received my statement my contract is now R 370 per month. Now I find that they changed my package so that I have no minutes! I realized this only now, as apparently I had available minutes from my contract. Now I cannot change this back till next year 2025. The MTN agent explained that this was done by Rewardsco. an outsourced company, and not by MTN. Can I please get my phone recording of the 09/11/2023 and can they please change my contract back to Mega Talk S 1GB and 240 min for R 219 per month. I have been a customer from 1996 and never had issues.
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The call recording is available and can be accessible to you by visiting your nearest MTN direct store, then you contact us to send it through to the store so that you can listen to the sales call.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The call recording is available and can be accessible to you by visiting your nearest MTN direct store, then you contact us to send it through to the store so that you can listen to the sales call.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team