FG
Farrah G
1 reviews | Active since Feb 2011
20 Jan 2022, 06:13
Unhappy customer
The worse service I have ever received, I have called numerous times, sent emails and resorted to correspond via Facebook. To date my issue is still not resolved. Vodacom shouldn't be affiliated with companies like this it gives your brand a bad name!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Rewardsco.com's replyOfficial
20 Jan 2022, 08:31Good day Farrah ,
Thank you for taking the time to write to us about your Vodacom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172191
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172191
Regards,
The Rewardsco Team
Rewardsco.com's reply20 Jan 2022, 08:31
Official
Good day Farrah ,
Thank you for taking the time to write to us about your Vodacom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172191
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172191
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
31 Jan 2022, 14:05Hi Farrah,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we do see that you have requested a cancellation within the cooling off period.
Therefore, we will submit a collection and cancellation, once we receive your communication.
Kindly note that due to the order processed as 1, we will need to collect both the devices from you.
Once the order is collected, an upgrade reversal will be done.
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we do see that you have requested a cancellation within the cooling off period.
Therefore, we will submit a collection and cancellation, once we receive your communication.
Kindly note that due to the order processed as 1, we will need to collect both the devices from you.
Once the order is collected, an upgrade reversal will be done.
Regards,
The Rewardsco Team
Rewardsco.com's reply31 Jan 2022, 14:05
Official
Hi Farrah,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we do see that you have requested a cancellation within the cooling off period.
Therefore, we will submit a collection and cancellation, once we receive your communication.
Kindly note that due to the order processed as 1, we will need to collect both the devices from you.
Once the order is collected, an upgrade reversal will be done.
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we do see that you have requested a cancellation within the cooling off period.
Therefore, we will submit a collection and cancellation, once we receive your communication.
Kindly note that due to the order processed as 1, we will need to collect both the devices from you.
Once the order is collected, an upgrade reversal will be done.
Regards,
The Rewardsco Team