EC
Emeli C

1 reviews | Active since Feb 2024

13 Feb 2024, 03:48

Unhappy customer

Rewardsco, is very dishonest, I did a whole contract application on the 26th of Jan and was approved and I was told my order will be delivered within the period of 3 to7 days .I waited and after 7 days there was nothing,no communication whatsoever.I called in to do a follow up I was told I'm still within a 10 days waiting period I'll get a call to arrange delivery within that 10 days , still after 10 days there was nothing,I did a follow up again and was told there is no stock on the phone I want, which initially I wanted a white colour, they told me it is out of stock only midnight black is available and I said they can send that colour but today I'm being told it is not available. At this point I feel like I'm being ****med as I've accepted a debit order mandate, it feels like they gonna start deducting money before I could even receive my phone which at this point I'm not even sure if I'll ever receive it I'm really disappointed and dissatisfied by rewardsco service.

0
Replies (2)
Rewardsco.com
Rewardsco.com's reply13 Feb 2024, 08:44
Official
 Hi Emeli,
 
Thank you for taking the time to write to us about your MTN application. 
 
We sincerely apologize for the level of service you have received.
 
Your MTN application has been urgently escalated to our sales department and you will be contacted. You will not be debited for the contract until it has been delivered and activated.

Regards, 
The Rewardsco Team  


 
EC
Emeli C's update15 Feb 2024, 21:31
Reviewer Update
Thank you @Rewardsco, my complain was resolved even quicker than I expected and I’ve received my phone just a day after the complaint.