Item: Rewardsco.com
Rating: 1
Author: Lasta K

Rewardsco.com's replyOfficial

24 Mar 2021, 08:10

Hi Lasta,

Thank you for taking the time to share your concerns with us.

We would like to apologize for the service you have received regarding the incorrect device being sent to you.

Kindly note your query RCO114544 has been escalated to a consultant who will be contacting you shortly.

Regards,

The Rewardsco Team

Rewardsco.com's reply24 Mar 2021, 08:10

Official

Hi Lasta,

Thank you for taking the time to share your concerns with us.

We would like to apologize for the service you have received regarding the incorrect device being sent to you.

Kindly note your query RCO114544 has been escalated to a consultant who will be contacting you shortly.

Regards,

The Rewardsco Team

Rewardsco.com's replyOfficial

24 Mar 2021, 16:08

Hi Lasta,

Please note that we have attempted contacting you with no success.

We have arranged for a collection for you and logged an investigation for the dispute raised.

Kindly provide a contactable number in order to provide you with updates.

Regards,

The Rewardsco Team

Rewardsco.com's reply24 Mar 2021, 16:08

Official

Hi Lasta,

Please note that we have attempted contacting you with no success.

We have arranged for a collection for you and logged an investigation for the dispute raised.

Kindly provide a contactable number in order to provide you with updates.

Regards,

The Rewardsco Team

Rewardsco.com's replyOfficial

06 Apr 2021, 08:47

Hi Lasta,

Please note that we have attempted contacting you with no success.

Our team has arranged for an urgent collection.

Once we receive communication to advise that the package is returned, our team will submit the cancellation.

Kindly provide a contactable number in order to provide you with updates.

Regards,

The Rewardsco Team

Rewardsco.com's reply06 Apr 2021, 08:47

Official

Hi Lasta,

Please note that we have attempted contacting you with no success.

Our team has arranged for an urgent collection.

Once we receive communication to advise that the package is returned, our team will submit the cancellation.

Kindly provide a contactable number in order to provide you with updates.

Regards,

The Rewardsco Team

Rewardsco.com's replyOfficial

08 Apr 2021, 08:44

Hi Lasta, Please note that our team and the courier company are trying effortlessly to get in contact with you (on both numbers given to us by you) to uplift the package and submit your Telkom cancellation. Due to us not being able to contact you the cancellation is pending and you will be billed. Kindly advise what time we may contact you or provide alternate details in order to resolve your query. Regards, The Rewardsco Team

Rewardsco.com's reply08 Apr 2021, 08:44

Official

Hi Lasta, Please note that our team and the courier company are trying effortlessly to get in contact with you (on both numbers given to us by you) to uplift the package and submit your Telkom cancellation. Due to us not being able to contact you the cancellation is pending and you will be billed. Kindly advise what time we may contact you or provide alternate details in order to resolve your query. Regards, The Rewardsco Team

Rewardsco.com's replyOfficial

09 Apr 2021, 17:33

Hi Lasta,
Please note that our team and the DSV team has made numerous attempts to contact you with regards to the collection with no success.
We will be closing off your Hello Peter complaint.
You are welcome to email us within the next 48 hours for the collection.
We look forward to hearing from you.
Regards,
The Rewardsco Team

Rewardsco.com's reply09 Apr 2021, 17:33

Official

Hi Lasta,
Please note that our team and the DSV team has made numerous attempts to contact you with regards to the collection with no success.
We will be closing off your Hello Peter complaint.
You are welcome to email us within the next 48 hours for the collection.
We look forward to hearing from you.
Regards,
The Rewardsco Team

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