SS
Siphiwe S
1 reviews | Active since May 2022
24 May 2022, 23:37
Unauthorised contract
I got a call from them selling an MTN data contract (sim only). later i got a decline email from MTN but later found out that a consultant or agent actually issued two cell phones. I logged a ***** query but to this day I've had nothing from them . *** is the only email address I have.
Helpful (0)
Replies (5)0
Replies (5)
Rewardsco.com's replyOfficial
25 May 2022, 08:52Good day Siphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172929
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172929
Regards,
The Rewardsco Team
Rewardsco.com's reply25 May 2022, 08:52
Official
Good day Siphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172929
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO172929
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
02 Jun 2022, 10:16Hi Siphiwe,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Jun 2022, 10:16
Official
Hi Siphiwe,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
SS
Siphiwe S's updateReviewer Update
15 Jun 2022, 08:26Hi
I am still getting calls from Saya recoveries *** with Reference Number BA*** outstanding balance R9664.95
I am still getting calls from Saya recoveries *** with Reference Number BA*** outstanding balance R9664.95
SS
Siphiwe S's update15 Jun 2022, 08:26
Reviewer Update
Hi
I am still getting calls from Saya recoveries *** with Reference Number BA*** outstanding balance R9664.95
I am still getting calls from Saya recoveries *** with Reference Number BA*** outstanding balance R9664.95
SS
Siphiwe S's updateReviewer Update
15 Jun 2022, 09:00What's shocking is that MTN on their side say there was no ***** detected hence the account is handed over. MTN mondo / The rewardsco is not telling the truth.
SS
Siphiwe S's update15 Jun 2022, 09:00
Reviewer Update
What's shocking is that MTN on their side say there was no ***** detected hence the account is handed over. MTN mondo / The rewardsco is not telling the truth.
Rewardsco.com's replyOfficial
01 Jul 2022, 09:01Hi Siphiwe,
As per the MTN system, there is no outstanding balance that reflects on the MTN account.
The line is no longer active, therefore, you are not required to pay for the line.
Should you have further inquiries, you may contact the MTN Accounts Dept. on *** for further assistance.
Regards,
The Rewardsco Team
As per the MTN system, there is no outstanding balance that reflects on the MTN account.
The line is no longer active, therefore, you are not required to pay for the line.
Should you have further inquiries, you may contact the MTN Accounts Dept. on *** for further assistance.
Regards,
The Rewardsco Team
Rewardsco.com's reply01 Jul 2022, 09:01
Official
Hi Siphiwe,
As per the MTN system, there is no outstanding balance that reflects on the MTN account.
The line is no longer active, therefore, you are not required to pay for the line.
Should you have further inquiries, you may contact the MTN Accounts Dept. on *** for further assistance.
Regards,
The Rewardsco Team
As per the MTN system, there is no outstanding balance that reflects on the MTN account.
The line is no longer active, therefore, you are not required to pay for the line.
Should you have further inquiries, you may contact the MTN Accounts Dept. on *** for further assistance.
Regards,
The Rewardsco Team