*****ulent company

I have received an email stating there is a new vodacom contract on my name of which my bank sent me a debi check message to accept the debit order of which i did not do, I have contacted vodacom of which i had spoken to a lovely lady at vodacom and explained to her that this may be *****ulent so we contacted rewards co where they took more than a week to contact me regarding this, rewards co is a joke and their agents are also jokes, i requested a call recording for the *****ulent sale, however the advisor from Mondo department (customer service Andile) advised me that there is no call recordings for the sale and the advisor that had made the sale via *****ulent ways have been fired, this has affected my credit score as a hard search have been made on my name from vodacom, I have then asked for the call recording for me and and andile had spoken and he had mentioned that they are not allowed to provide customer's with call recordings however this will be sent to vodacom on my profile so that i can go to the store and listen to the call recording, clearly they do not know the rights of customer's as at the beginning of the call they clearly state that all calls are recording and upon request we will receive a copy of the call. I am currently in the process of taking rewards co up and my lawyer will be dealing with them regarding this.