PN
Puseletso N

1 reviews | Active since Jul 2013

21 Sept 2021, 08:46

This company work with *******!!!!! Someone took a contract under my name telephonically and guess what??? i am liable to pay the MTN contract, with the IPhone i cannot even afford to buy or pay...Very disappointed and ****ed with Rewardco and MTN. They j

This company work with *******!!!!! Someone took a contract under my name telephonically and guess what??? i am liable to pay the MTN contract, with the IPhone i cannot even afford to buy or pay...Very disappointed and ****ed with Rewardco and MTN. They just approve over the phone and deliver the phone just like that

PHATHETIC!!!!!

0
Replies (8)
Rewardsco.com
Rewardsco.com's reply21 Sept 2021, 08:52
Official
Hi Puseletso,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO137952
 
Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply21 Sept 2021, 09:06
Official
Hi Puseletso,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply21 Sept 2021, 09:31
Official
Hi Puseletso,

Trust you are well.

As discussed with Nicole, please note that we have escalated your query to the MTN ***** Team.

Once we receive feedback, we will advise you accordingly.

We do apologize for the inconvenience caused.

Regards,

The Rewardsco Team
PN
Puseletso N's update21 Sept 2021, 09:37
Reviewer Update
Hi,

Thank you so much to Nicole for getting back to me, quick and prompt response.

Regards,
Rewardsco.com
Rewardsco.com's reply21 Sept 2021, 09:45
Official
Hi Puseletso,

You are most welcome.

We really value your feedback from the service which you received from Nicole.

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply27 Sept 2021, 10:19
Official
Hi Puseletso,

Trust you are well.

We have attempted contacting you with no success.

Kindly note that your MTN cancellation has been done.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Rewardsco Team
PN
Puseletso N's update27 Sept 2021, 10:33
Reviewer Update
THANK YOU SO MUCH TO NICOLE, FOR EXCELLENT QUICK AND SUFFICIENT TIME TO MY QUERY, THAT I HAVE BEEN STRUGGLING FOR MONTHS WITH MTN.

THANK YOU NICOLE!!!!!
Rewardsco.com
Rewardsco.com's reply27 Sept 2021, 11:24
Official
Good Day Puseletso,
 
Thank you for posting a compliment on the services you received from Nicole.
 
Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Rewardsco Team