Their Business model is based on *****

Beware!!! Extremely ********** company!! Sales Agent contacted me to upgrade. I told him that I do not want to pay more than my current Contract which is R429 per month and included 400 mins talk time. He then said that they can Upgrade on a new iPhone 11 for the same monthly fee. When he read the contract details, he Mention only 100 mins. I said that I want same package as previously with 400 mins otherwise I am not interested. He then spoke to his supervisor and told me that they can do all that with New iPhone 11 for R479 which I said is then ok. He them mentioned that I had a data package Which is not due for an upgrade, but he will increase my data from 5Gig to 10Gig at no extra Charge. My contract monthly price will stay R99. So after delivery of my phone I got statements with monthly rates of R679 and R209 per month which is not what was agreed on. I requested a recording of the call but do not get any feedback From Rewardsco. It does not seem that the issue is getting resolved with them whilst in the Meantime my debit orders will just go off.

The refuse to send me a copy of the contract nor the phone recording. With the assistance from Vodacom, I managed to get through to them and they confirmed that my investigation was valid. I asked them what the reasons were and that they put it in writing. They say that it is not company policy to put it in writing. Only thing they told me was that they will collect the phone but nothing in writing about cancelling my upgrade nor about refunding me. Case number: RCO182040 It leaves me no choice but to go and lay ******** charges of ***** against them