TN
Tumi N

1 reviews | Active since Oct 2010

16 Nov 2021, 10:11

The worst company I have ever had to deal with it.

The worst company I have ever had to deal with it. Rewardsco's sales lady called me and said that it was on behalf of MTN, as my cellphone contract is with MTN. 1st the package I got sold is not what I expected. 2nd the sales person mentioned that the call is being recorded and the recording the be provided to me if I request for it. Now that I want to cancel their package and be reverted back to my original package, a consultant named Lavania Naidoo tell me that an investigation need to be logged, however they are refusing to send me that sale recording. What on earth??? I am told that I have to drive all the way to a mall to listen to a 5 minutes recording, which I was conveniently not told when the sale was happening. Worst lesson learned, " Never ever be sold anything over the phone". This tele sales people will sell you a dream that doesn't exist knowing that they will get their commission and you will be left stranded and alone struggling to sort out their mess of lies. I want nothing to do with this company and they must just cancel their package.

0
Replies (3)
Rewardsco.com
Rewardsco.com's reply16 Nov 2021, 10:32
Official
Hi Tumi,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO152028
 
Regards,
 
The Rewardsco Team
TN
Tumi N's update18 Nov 2021, 08:48
Reviewer Update
Good day,

Thank you for acknowledging my complaint.

Please cancel this package and return my package back to it's original one with MTN.

Regards,
Boitumelo
Rewardsco.com
Rewardsco.com's reply09 Dec 2021, 15:06
Official
Hi Tumi,

Trust you are well.

Please note that we are unable to submit a cancellation, as you are out of the cooling off period.

Therefore, you may contact MTN in order to request a cancellation.

Your query will now be closed.

We do apologize for the inconvenience caused.

Regards,

The Rewardsco Team