Thank you Nomfundo in the Vodacom cancellations department

Today, I received a mail from Vodacom saying that my bill is going up to R909 per month for my fibre. I took out a black Friday deal last year. The deal was R500 a month. So you can imagine that I was angry receiving this mail. Apparently, it was a bulk increase for many clients. So I called Vodacom, and of course got the run around. I asked: Before the bulk update, what am I supposed to be billed per month? No one had a clue... I asked to speak to the team lead and so on, and eventually got through to Nomfundo in the Vodacom cancellations department (which I assume is run by Rewardsco). Finally, somebody actually understood what was going on. Nomfundo investigated and found out about the Black Friday special. She understood the parameters of the deal. She understood why I was frustrated and upset (Vodacom were in breech of the 24-month contract that I had signed only a few months ago). She went above and beyond to figure out what was going on and try come up with a solution. She escalated the problem to the back office with all the details and the breech of contract, to motive for some kind of reasonable resolution. That's good customer service. Thank you.