Hellopeter
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1 reviews | Active since Jun 2016

03 Nov 2022, 11:45

Terrible service from Rewardsco and MTN.

Terrible service from Rewardsco and MTN. I have been trying for 3 months to resolve a mistake that IMCD made. Always promising to phone me to resolve the problem, but NEVER do. And I wait for 40 minutes on hold for the call centre, just to be promised that someone will phone be back

0
Replies (4)
Rewardsco.com
Rewardsco.com's reply03 Nov 2022, 11:53
Official
Good day Carel,

Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO295680


Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply08 Nov 2022, 14:41
Official
Good Day Carel,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.


Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply18 Nov 2022, 13:45
Official
Hi Carel,

Trust you are well.

Please provide us with your ID number for further assistance regarding your recent Hello Peter review.

You may send an email to ***.

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply29 Nov 2022, 10:02
Official
Hi Carel,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Due to the above and due to no response to our previous response, your query will now be closed.

Should you require further assistance, you may send an email to *** or contact us on ***.

Regards,

The Rewardsco Team