EW
Elmien W
1 reviews | Active since Sept 2021
05 Oct 2021, 17:02
Terrible service
RewardsCo phoned me to upgrade my Mtn contract. They phone as if from Mtn. They send me the complete incorrect device and a Samsung watch to add to that, which I definitely did not order, since I have an Apple watch. To make it even worse, they gave me a 36 month contract I did not agree to. I returned the device same day to a MTN direct store and requested a cancellation. I still being billed, do not have the phone I am being billed for and no-one can help me. MTN says it is not their contract. To make matters worse they phone me again for an upgrade to replace the cancelled one. Now It appears as a request for an early upgrade. I am at my wits end. Do not use rewardco or monde telecoms. It is a nightmare
Helpful (0)
Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
05 Oct 2021, 19:16 Hi Elmien,
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO141237.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO141237.
Regards,
The Rewardsco Team
Rewardsco.com's reply05 Oct 2021, 19:16
Official
Hi Elmien,
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO141237.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO141237.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
07 Oct 2021, 10:25Hi Elmien,
Trust you are well.
Please note that a cancellation request has been escalated to the relevant department.
Once cancellation is done, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
Please note that a cancellation request has been escalated to the relevant department.
Once cancellation is done, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Oct 2021, 10:25
Official
Hi Elmien,
Trust you are well.
Please note that a cancellation request has been escalated to the relevant department.
Once cancellation is done, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
Please note that a cancellation request has been escalated to the relevant department.
Once cancellation is done, we will advise you accordingly.
Regards,
The Rewardsco Team
EW
Elmien W's updateReviewer Update
07 Oct 2021, 16:08And still having problems. I asked for the “early” upgrade to be cancelled since the first contract was not cancelled. Was assured it was done. Apparently not. I received an order ref nr from MTN today that my order has been submitted. Seriously !
EW
Elmien W's update07 Oct 2021, 16:08
Reviewer Update
And still having problems. I asked for the “early” upgrade to be cancelled since the first contract was not cancelled. Was assured it was done. Apparently not. I received an order ref nr from MTN today that my order has been submitted. Seriously !
Rewardsco.com's replyOfficial
07 Oct 2021, 16:13Good day,
Upon viewing the MTN system, the early upgrade was successful and is out four delivery.
Kindly advise if you require to continue with the early upgrade.
Regards,
The Rewardsco Team
Upon viewing the MTN system, the early upgrade was successful and is out four delivery.
Kindly advise if you require to continue with the early upgrade.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Oct 2021, 16:13
Official
Good day,
Upon viewing the MTN system, the early upgrade was successful and is out four delivery.
Kindly advise if you require to continue with the early upgrade.
Regards,
The Rewardsco Team
Upon viewing the MTN system, the early upgrade was successful and is out four delivery.
Kindly advise if you require to continue with the early upgrade.
Regards,
The Rewardsco Team
EW
Elmien W's updateReviewer Update
07 Oct 2021, 16:19I do not want the upgrade! You haven’t cancelled the incorrect one yet! From August!!!! How many times must I send e-mails etc. Your online call centre assured me that the “early upgrade” was cancelled when I questioned it. It is supposed to replace the incorrect contract where you sent me the wrong phone, added a watch to it and for the wrong term. Is must not be an early upgrade!!!! It must be a normal upgrade. Cancel everything. I do not want to do business with you. In will deal with MTN directly
EW
Elmien W's update07 Oct 2021, 16:19
Reviewer Update
I do not want the upgrade! You haven’t cancelled the incorrect one yet! From August!!!! How many times must I send e-mails etc. Your online call centre assured me that the “early upgrade” was cancelled when I questioned it. It is supposed to replace the incorrect contract where you sent me the wrong phone, added a watch to it and for the wrong term. Is must not be an early upgrade!!!! It must be a normal upgrade. Cancel everything. I do not want to do business with you. In will deal with MTN directly
Rewardsco.com's replyOfficial
07 Oct 2021, 19:22Hi Elmien,
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Oct 2021, 19:22
Official
Hi Elmien,
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team