TM
Tshepiso M
1 reviews | Active since Jun 2016
10 Jan 2023, 09:58
Terrible Customer Service
Rewardsco incorrectly processed my Vodacom upgrade in November 2022. This came into effect on 1 January with the agreed minutes NOT LOADED. There is no sense of urgency from the company to resolve their mistake and I sit with the inconvenience. What does one have to do to get a good service from these companies???
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
10 Jan 2023, 10:10Good day Tshepiso,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO327950
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO327950
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Jan 2023, 10:10
Official
Good day Tshepiso,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO327950
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO327950
Regards,
The Rewardsco Team
TM
Tshepiso M's updateReviewer Update
11 Jan 2023, 11:33Are you certain Rewardsco offers customer support because since calling them with my query they have offered anything but customer service. Instead of resolving my query they created another problem. Can someone with the ability to resolve my query contact me.
TM
Tshepiso M's update11 Jan 2023, 11:33
Reviewer Update
Are you certain Rewardsco offers customer support because since calling them with my query they have offered anything but customer service. Instead of resolving my query they created another problem. Can someone with the ability to resolve my query contact me.
Rewardsco.com's replyOfficial
12 Jan 2023, 15:01Hi Tshepiso,
Trust you are well.
Thank you for the above response.
Please note that a callback request has been sent to the Vodacom team.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for the above response.
Please note that a callback request has been sent to the Vodacom team.
We do apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's reply12 Jan 2023, 15:01
Official
Hi Tshepiso,
Trust you are well.
Thank you for the above response.
Please note that a callback request has been sent to the Vodacom team.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for the above response.
Please note that a callback request has been sent to the Vodacom team.
We do apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
16 Jan 2023, 09:42Hi Tshepiso,
Trust you are well.
The Vodacom team has advised that they were in contact with you regarding your query.
Regards,
The Rewardsco Team
Trust you are well.
The Vodacom team has advised that they were in contact with you regarding your query.
Regards,
The Rewardsco Team
Rewardsco.com's reply16 Jan 2023, 09:42
Official
Hi Tshepiso,
Trust you are well.
The Vodacom team has advised that they were in contact with you regarding your query.
Regards,
The Rewardsco Team
Trust you are well.
The Vodacom team has advised that they were in contact with you regarding your query.
Regards,
The Rewardsco Team