Tariff Migration ****

I received a call from Nerelene Pillay who advised me that my current MTN contract was left as an open line and I am therefore spending well over the amount on my current cellphone contract with MTN. She therefore encouraged me to do a tariff migration where I would be spending approximately R200 more which would be in line with my current amount each month. She further advised me of all the benefits.

I informed her that when I opened my contract, the set a cap on the amount I am paying which would prevent me going over the agreed amount in my contract. She informed me this was never done and I should definitely migrate, which I eventually agreed to.

After ending the call, I became suspicious and phoned MTN where I opened the contract. They confirmed that what Ms Pillay advised was an absolute lie and my contract was capped and has been capped since the beginning. I have therefore never been spending hundreds of rands more, as Ms Pillay had suggested. They advised that Rewardsco is a third party and they are simply trying to upsell me.

I have now been trying desperately to cancel the tTariff Migration and have received no assistance in this regard. In terms of the CPA, I have a right to opt out of any direct marketing (especially that based on dishonesty and *****) within 72 hours. I called Ms. Pillay back about 20 minutes after she phoned, to cancel the migration, and rewardsco refused to connect me. I would like the tariff migration cancelled immediately and to revert to my original contract.

These people are not MTN and they will blatantly lie in order to get you to pay more for unnecessary services.