LM
Lou M
1 reviews | Active since Jan 2020
11 Apr 2023, 14:11
STAY FAR AWAY FROM MTN ONLINE
The worst customer service ever. STAY FAR AWAY FROM MTN ONLINE. THEY WILL LIE TO YOU. WEEK AFTER WEEK. THEY SAY MTN IS DELAYING MY CANCELLATION PROCESS. MTN SAYS THE MTN ONLINE STORE IS LYING. THEY DON'T WANT TO CANCEL MY CONTRACT. DO YOURSELF A FAVOUR AND GO TO THE STORE, IF YOU WANT A CONTRACT PHONE.
CANCEL MY ***EN CONTRACT MTN ONLINE.
Helpful (0)
Replies (7)0
Replies (7)
Rewardsco.com's replyOfficial
11 Apr 2023, 14:17Good day,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378513
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378513
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Apr 2023, 14:17
Official
Good day,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378513
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378513
Regards,
The Rewardsco Team
LM
Lou M's updateReviewer Update
11 Apr 2023, 14:20My complaint does have my ID number, use it to follow up. I do not want to hear anything but you canceling my contract.
LM
Lou M's update11 Apr 2023, 14:20
Reviewer Update
My complaint does have my ID number, use it to follow up. I do not want to hear anything but you canceling my contract.
Rewardsco.com's replyOfficial
14 Apr 2023, 10:56Hi Lou,
Thank you for the above response.
We have sent an urgent cancellation request to the MTN Cancellations Dept.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Thank you for the above response.
We have sent an urgent cancellation request to the MTN Cancellations Dept.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Apr 2023, 10:56
Official
Hi Lou,
Thank you for the above response.
We have sent an urgent cancellation request to the MTN Cancellations Dept.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Thank you for the above response.
We have sent an urgent cancellation request to the MTN Cancellations Dept.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
18 Apr 2023, 08:46Good Day Lou,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Apr 2023, 08:46
Official
Good Day Lou,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
LM
Lou M's updateReviewer Update
18 Apr 2023, 09:53Thank you so much for finally canceling my contract despite many difficulties.
I called your call centre to confirm the contract was canceled with MTN.
I called your call centre to confirm the contract was canceled with MTN.
LM
Lou M's update18 Apr 2023, 09:53
Reviewer Update
Thank you so much for finally canceling my contract despite many difficulties.
I called your call centre to confirm the contract was canceled with MTN.
I called your call centre to confirm the contract was canceled with MTN.
Rewardsco.com's replyOfficial
18 Apr 2023, 09:57You are most welcome.
Rewardsco.com's reply18 Apr 2023, 09:57
Official
You are most welcome.
LM
Lou M's updateReviewer Update
27 Jul 2023, 14:16UNPROFESSIONAL! I can not believe how unprofessional you guys are after 3 months of cancelling my contract it still reflects that I owe MTN R27242.28 AFTER I followed the right cancellation process. The worst customer service experience ever. Do you agents work or just sit in the call centre and laugh? When will my credit be cleared?
LM
Lou M's update27 Jul 2023, 14:16
Reviewer Update
UNPROFESSIONAL! I can not believe how unprofessional you guys are after 3 months of cancelling my contract it still reflects that I owe MTN R27242.28 AFTER I followed the right cancellation process. The worst customer service experience ever. Do you agents work or just sit in the call centre and laugh? When will my credit be cleared?